Manager of Client Services


Kind Minds Family Wellness




Mon - Fri

Flexible daytime hours


1 year or more

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Community & Care

Adult (18+)


Skills you would develop

  • Cultural Awareness

  • Community Knowledge/Awareness

  • Project Management

  • Strategic Thinking

  • Accountability

  • Problem and Analytical solving skills

  • Communication

  • Team work

  • Management

  • Program and development planning

  • Budget and Financing planning

Ideal for

  • University/College students

  • Recent graduates

  • Professionals

  • Anyone passionate about the Black community


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Grace Taylor

(226) 336-1988


796 Paris Blvd, Waterloo, ON N2T 2Y7, Canada

About the position

We are looking for a Manager of Client Services (MCS) to be responsible for the provision and leadership around client support and community services/program operated by Kind Minds Family Wellness (KMFW).

Overall Program Direction and Oversight Support:

  • Ensure the effective, efficient operation of the program within the general policies and guidelines of KMFW.

  • Provide overall program direction in alignment with the organization's mission, vision, values and strategic priorities as set by the Board of Directors and Executive Director.

  • Provide oversight and leadership to all services within the client support and community outreach services portfolio.

  • Ensure all relevant legislation, regulations and guidelines are met.

  • Provide clinical support, leadership and staff/volunteer supervision.

  • Implement and communicate organizational plans, policies, procedures, and decisions of KMFW Board of Directors and the Leadership Team and in accordance with the collective agreement.

Other responsibilities include:

  • Program planning, development and evaluation support

  • Budgets, finance and funding support

  • Human resources support

  • Senior leadership team support

  • Resource development support


  • 2 years of experience at management or leadership level, including administration and financial management in the public sector.

  • Bachelor or Master of Social Work and registration with the applicable professional college preferred; university level degree in a relevant area of study or an equivalent combination of education and experience may be considered.

  • Knowledge of the community and not for profit organizations with the ability to connect and work collaboratively with all individuals who are interested in forwarding the organization's vision.

  • Understanding of the culture and history of KMFW.

  • Proficient in the use of computers.

  • Understanding of legislation applicable to the program.

  • Experience in preparing funding proposals and a track record in sourcing new funding streams an asset.

  • Superior communications skills, both written and verbal.

  • Comfortable in making presentations to groups of all sizes.

  • Able to prioritize and make decisions.

  • Solid analytical and problem solving skills.

  • Commitment to fostering a work and service delivery environment that is inclusive and reflective of the diversity in the community.

About the organization

Kind Minds Family Wellness (KMFW) comprises of a group of Black professionals who in over 15 years have been engaged in trauma-informed work with individuals, families, and groups in various community settings. 

We have realized that the majority of Black social service users often struggle and feel overwhelmed. For the majority of Black persons, inter-generational trauma evolving from colonialism, slavery, segregation, and persistent discrimination has led to the distrust of health care and social service system. Our mission is to transform the narratives of Black individuals, and support and empower them as they navigate systems in order to attain positive self-actualization and holistic wellness.


You will be helping us foster a community that supports Black empowerment and community services navigation, as well as one that guides the design and delivery of culturally suitable educational programs.

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